
Braun
Braun Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Braun has 2.1 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Braun to a friend or colleague.
- Rating Distribution
Pros: An excellent shaver, German, Good product.
Cons: Broun, Customer service, Customer service sucks.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Braun has 2.1 star rating based on 35 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend Braun to a friend or colleague.
- Rating Distribution
Pros: An excellent shaver, German, Good product.
Cons: Broun, Customer service, Customer service sucks.Recent recommendations regarding this business are as follows: "Do not buy Braun shavers", "Do not but Braun shavers", "Do not buy any more Braun if you do not fix it", "Do not buy the new head 925", "rob4one@***.com".
Most users ask Braun for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews





















This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint
Received my new Braun shavers last week. Had simple questions and spoke with Vivian, who knew nothing about the product. No help at all.
- German
- No customer service
Preferred solution: CUSTOMER SERVICE
User's recommendation: Do not buy Braun shavers

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problem with my Series 9 Head 925
Company fixed the issue and I have been provided with apology. I ordered a new head for my shaver because I could not use any more after 2 months.I did not got any explanation.When I got a new head it armed my face.I decided to buy a new shaver.The full shaver come to me 2 days after after I paid $24.35 and it saver me very well …Even if last only 1 year it will be less than the trash send me from BraunYour first priority should be to please the customers.Very disappointing by Braun
After 40 years with Braun , I had to change my Shaver Series 9 replacement Head 925, which doesn't workc after 2 months (one of the pieces foll down). Other customers have same problem.
I would like you fix this manufact problem and fgive me a new head.. I will not buy any more a very hight cost with some bad quality, not in line with the use quality I was using for 40 yearsJosephRamon 1 469 286 ****
- Used to be best factory for shaver
- Last version did not work after 2 months
Preferred solution: Full refund
User's recommendation: Do not buy the new head 925
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint
I bought a new Braun shavers received last week. Today I called Braun.
Vivian, the Braun representative, knew absolutely NOTHING about the product, unable to help me.
Why does P&G allow untrained staff to answer customer service phone?
Terrible service. My question remains unanswered.
Thank you.
User's recommendation: Do not but Braun shavers
Poor customer service
Still having problems ordering the Braun 3 in 1 shaver care cartridges. I receive a confirmation email about the purchase followed by an update email showing Cancellation.
Contacted my Bank which confirmed that they are not the ones cancelling my order. Finally contacted Customer Service who sent me complimentary cartridges which I reveived.
Have not attempted to order again. The problem seems to be within Braun who has all of my detail informatiom.
I reached out several times to customer service. I tried to place an order twice.
Both times I received an email confirming my order. My bank whose card I used confirmed the charge. Then within a few minutes Braun sent me an updated email daying my order was cancelled. My bank.confirmed that they had nothing to do with the cancellation.
I tried to make the purchase again. Same thing happened.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Problem with my Series 9 Head 925
After two months, one of the two knives fell down and it is difficult to set it up. After one week, there is no way to put it back.
I'm not the only customer with this problem.
One said he got a replacement, another one said he will not buy any more Braun products. I'm doing the same if you don't explain why you fixed it and replace it.
User's recommendation: Do not buy any more Braun if you do not fix it
Poor company policy
Refuse to help me on return..ordered series 9 replacement head..sent series 7..they contend i bought from 3rd party ..it's in their packaging..even if 3rd party they know who they sold it to..won't help me at all..nice customer policy...stopped payment on ccdon
User's recommendation: Over priced..it's was a gift..no better than my $ 50 Norelco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoffee Pot
My Braun coffee pot stopped working. I looked in the manual for a solution, but the only thing it had under the E-1 problem was to contact the manufacturer.
What is E-1? How do I fix my coffee maker?
Preferred solution: Solution to fix my coffee maker. I've had it for a year and a half.
User's recommendation: rob4one@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Shipping cost
Shaver head replacement 38$. Shipping cost 44$ !! Why should I pay more for shipping than the cost of replacing shaver head unacceptable
Britain series 9 Pro cleaning base stopped working
Really cooperative and helpful customer service rep! He researched my purchase and gave me the number of the part to order.
Status of a recent order
Order # 296558 placed on 11/29/2024 a Braun Series 9 with free delivery
What is it supposed to be delivered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bad heads
I have a series 3 Braun razor. I have replaced the heads twice now.
I feel that Braun should give me a new head.
I am disabled and cannot afford another head. Please help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBraun no longer making shaver head for my shaver 5764.
Also, the chathead person hung up on me. What do you propose to do?
Forget Braun... I cannot use my shaver anymore.
This is beyond the pale. Tabory@***.com
- No replacement head
On off button
Call me an so I can find someone to help me fix my razor Why dont you just answer the call it would be easier to just get problems solved then going through all this useless stuff.
User's recommendation: Don’t buy this product
Dialling the 1800 number & it won't accept my location
I've spent over an hour trying to get a helpline to be told when I ring the 1800 number that it does not accept calls from my area
User's recommendation: A clear dedicated telephone number for queries
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My coffee maker isn't working
coffee maker does not go on .
it is an old coffee maker by Braun and i had it a very long time and i really love it can it be repaired or is there another out there to purchase? i=This one is very easy to use and not complicated like the new ones out there...please help me repair my coffee maker///
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Shaver head
I own a Series 9 shaver. In the past year, I have had to buy three new Series 9 shaver heads.
I installed a new head yesterday (May 13th). The previous two lasted 6 months and 7 months each. In both cases, the head shaving covers cracked and scratched the face, causing bleeding.
The packaging instructs users to change the head every 18 months, but I have found this impossible to do. I have spent $150.00 in the past 13 months for three new heads, all Series 9 Pro.
- An excellent shaver
- Heads break down on average in seven months long before the advertised 18 mo
Preferred solution: Full refund
User's recommendation: Monitor shaver products especially shaver heads
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