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Braun

Braun

us.braun.com
What is your customer experience with Braun?

Braun Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Braun has a 2.3 star rating from 29 reviews, 27% would recommend, with 69% unfavorable vs 17% positive. Reviewers praise an excellent, close shave and German design but report widespread dissatisfaction with customer care, refund requests, high price and replacement head lifespan.

Key Takeaways for Future Customers

  • Expect a close shave; product performance is praised by some.
  • Replacement heads and spare parts can be expensive and wear sooner than advertised.
  • Customer service, refunds and warranty support are recurring concerns.

Negative Feedback / Risk Areas

  • Frequent customer complaints about poor customer service and unreachable helplines.
  • Many request refunds and report issues with exchange, refund and cancellation policies.
  • High price level and costly shipping or replacement parts are reported as pain points.

Positive Feedback

Some reviewers value the close shave, product variety and German engineering; a few report helpful service interactions.

View full overview ›

Media from reviews

Braun - Problem with my Series 9 Head 925
Braun - Poor company policyBraun - Poor company policy - Image 2Braun - My coffee maker isn't workingBraun - My coffee maker isn't working - Image 2Braun - My hair straightener is not workingBraun - I need an email address for Compliance. Not a fill in the blank because I already...
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Show reviews that mention
series customer head service problem customer service replacement order week shavers
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Resolved
Ebenezer J Wcg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bengaluru, Karnataka

Resolved: DISSATISFIED CUSTOMER

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AI Highlights
  • - 8-hour charge; first use lasted 5 minutes; a 10-minute charge gave 30 seconds.
  • - Customer care is unhelpful; updates are not provided.
Updated by user Dec 29, 2025

Company fixed the issue and I have been provided with full refund. They offered for a replacement but i insisted on getting a refund as i did not want another chapter of issues and no longer wanted to be a part of the company consumer.

Company is Big and has an existing Customer service. Reply from Customer Service is slow, there is only one dealer and service center in the whole of India who do respond but all takes time and patience.

Original review Dec 13, 2025
Got a Body Groomer - BG3440
1. Used it First time after charging for 8 hours as per company guidelines the running time was only 5 mins, after that charged for 10 mins the running time was only 30 seconds.
2.

Customer Care- They are not customer care, all they say is SORRY, we are unable to do anything.
3. Service Center - Service Center handling agent based in one city, service center is in another. They do not contact each other and get updates. We have to keep reminding them of the same.
4.

Once you buy their product, company does not care for u, it is their rules and we have to listen to them.
5. Summarizing: They are Cheats, Fraudsters
Loss:
$17
Cons:
  • Service center in india
  • Customer care
  • Company

Preferred solution: Full refund

User's recommendation: DO NOT BUY ANY OF THEIR PRODUCTS IN FUTURE IN INDIA

View full review
Jaymie Lms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not a good shave

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AI Highlights
  • - After 4 months, it indicates a new head is needed.
  • - For a $200 shaver, this is not acceptable, and it's noisy.
  • - Replacement heads have poor reviews.

For what I paid for my Series 8 shaver, after 4 months, it's already indicating I need a new head due to tearing rather than cutting. Very uncomfortable, and for a $200 shaver, it's not acceptable.

Not to mention the replacement heads get even worse negative reviews. It's also a very noisy shaver for what I thought would not sound like a $40 one.

Pros:
  • Close shave
Cons:
  • Head wears out too soon

User's recommendation: Kind of pricy heads tend to wear out too soon

View full review
Resolved
Jose R Rrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Problem with my Series 9 Head 925

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Braun - Problem with my Series 9 Head 925
Updated by user Mar 06, 2025

Company fixed the issue and I have been provided with apology. I ordered a new head for my shaver because I could not use any more after 2 months.I did not got any explanation.When I got a new head it armed my face.I decided to buy a new shaver.The full shaver come to me 2 days after after I paid $24.35 and it saver me very well …Even if last only 1 year it will be less than the trash send me from BraunYour first priority should be to please the customers.Very disappointing by Braun

Updated by user Feb 20, 2025

After 40 years with Braun , I had to change my Shaver Series 9 replacement Head 925, which doesn't workc after 2 months (one of the pieces foll down). Other customers have same problem.

I would like you fix this manufact problem and fgive me a new head.. I will not buy any more a very hight cost with some bad quality, not in line with the use quality I was using for 40 yearsJosephRamon 1 469 286 ****

Original review Feb 19, 2025
My 3 months after I replaced my Head 925, it doesn't work anymore. Several other customers have the same problem.
Loss:
$35
Pros:
  • Used to be best factory for shaver
Cons:
  • Last version did not work after 2 months

Preferred solution: Full refund

User's recommendation: Do not buy the new head 925

View full review
Ray H Mmk

Tried several times and unable to make contact at the toll free number.urn

AI Highlights
  • - Tried calling Braun today; line unavailable.
  • - Please callback at (724) 980-****.
  • - Faulty item paid Aug 15; received a few days later; today is Sep 15.

Yes, I tried to reach Braun several times today, but the line was unavailable, even though it's a Monday. Perhaps it's a holiday somewhere in the world, but not here in the United States.

So I was wondering if I could get a phone call back at (724) 980-**** because I have a faulty item that I paid for on August fifteenth and received a few days later, and today is September fifteenth.

So it's crucial that I contact somebody soon. Thank you,

Ray Heavner

Loss:
$365

Preferred solution: Full refund

View full review
Anonymous

I have always been happy my Brain shavers from 6,7,8,& 9.

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AI Highlights
  • - Shaver model #9, nine months old, has stopped charging.
  • - Loyal customer hopes the problem can be resolved.

My # 9 shaver only nine months old has just stopped charging!

Being a loyal customer through years I can only hope this problem could be resolved.

Best regards,

Michael McGrath

8244 Oakland Place

Orlando Florida 32819

View full review
Harley Tmt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Replace razors

Razor blades are dull and dont cut anymore. I have a S9 Sport model.

Just ordering new blades. Wanting new blades.

View full review
Albert l Auu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Esparreguera, Catalonia

Complaint

Received my new Braun shavers last week. Had simple questions and spoke with Vivian, who knew nothing about the product. No help at all.

Pros:
  • German
Cons:
  • No customer service

Preferred solution: CUSTOMER SERVICE

User's recommendation: Do not buy Braun shavers

View full review
Albert l Auu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint

AI Highlights
  • - Bought a new Braun shaver last week; Vivian, a Braun rep, knew nothing about the product.
  • - Service was terrible; my question remained unanswered.

I bought a new Braun shavers received last week. Today I called Braun.

Vivian, the Braun representative, knew absolutely NOTHING about the product, unable to help me.

Why does P&G allow untrained staff to answer customer service phone?

Terrible service. My question remains unanswered.

Thank you.

User's recommendation: Do not but Braun shavers

View full review
Donie Jlm

Poor customer service

AI Highlights
  • - Reached support about orders; two attempts with confirmations.
  • - Bank charges confirmed; Braun canceled; bank not involved; retry ends same.
Updated by user Jun 04, 2025

Still having problems ordering the Braun 3 in 1 shaver care cartridges. I receive a confirmation email about the purchase followed by an update email showing Cancellation.

Contacted my Bank which confirmed that they are not the ones cancelling my order. Finally contacted Customer Service who sent me complimentary cartridges which I reveived.

Have not attempted to order again. The problem seems to be within Braun who has all of my detail informatiom.

Original review May 19, 2025

I reached out several times to customer service. I tried to place an order twice.

Both times I received an email confirming my order. My bank whose card I used confirmed the charge. Then within a few minutes Braun sent me an updated email daying my order was cancelled. My bank.confirmed that they had nothing to do with the cancellation.

I tried to make the purchase again. Same thing happened.

View full review
Jose R Rrp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with my Series 9 Head 925

AI Highlights
  • - After two months, one knife fell and setup is difficult.
  • - After one week, you can't put it back.
  • - Some report a replacement; others won't buy Braun again.

After two months, one of the two knives fell down and it is difficult to set it up. After one week, there is no way to put it back.

I'm not the only customer with this problem.

One said he got a replacement, another one said he will not buy any more Braun products. I'm doing the same if you don't explain why you fixed it and replace it.

User's recommendation: Do not buy any more Braun if you do not fix it

View full review
Anonymous
map-marker Las Vegas, Nevada

Poor company policy

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AI Highlights
  • - Refused return help; sent series 7 instead of series 9 head.
  • - They blame a third party despite packaging; won't help.
  • - Stopped payment on card.
Braun - Poor company policy
Braun - Poor company policy - Image 2

Refuse to help me on return..ordered series 9 replacement head..sent series 7..they contend i bought from 3rd party ..it's in their packaging..even if 3rd party they know who they sold it to..won't help me at all..nice customer policy...stopped payment on ccdon

User's recommendation: Over priced..it's was a gift..no better than my $ 50 Norelco

View full review
Robert S Pms

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coffee Pot

My Braun coffee pot stopped working. I looked in the manual for a solution, but the only thing it had under the E-1 problem was to contact the manufacturer.

What is E-1? How do I fix my coffee maker?

Loss:
$98

Preferred solution: Solution to fix my coffee maker. I've had it for a year and a half.

User's recommendation: rob4one@***.com

View full review
Mark M Krp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Shipping cost

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Shaver head replacement 38$. Shipping cost 44$ !! Why should I pay more for shipping than the cost of replacing shaver head unacceptable

View full review
Alayshia Bsi

Britain series 9 Pro cleaning base stopped working

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Really cooperative and helpful customer service rep! He researched my purchase and gave me the number of the part to order.

View full review
Zade Ebl

Status of a recent order

Order # 296558 placed on 11/29/2024 a Braun Series 9 with free delivery

What is it supposed to be delivered

View full review
Joseph H Hjy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad heads

I have a series 3 Braun razor. I have replaced the heads twice now.

I feel that Braun should give me a new head.

I am disabled and cannot afford another head. Please help!

View full review

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